Terms and Conditions, Privacy Statement

Company Information

MARINES d.o.o. for Trade and Services

Radnička cesta 32, 10 000 Zagreb, Croatia


Trgovački sud u Zagrebu

Company Registration Number (MBS): 080391612

Personal Identification Number (OIB): 93707372357

Share Capital: 582,228.42 Euro

Persons Authorized to Represent: DARIO VESELIĆ, Personal Identification Number (OIB): 27448046751



The company Marines d.o.o. provides an online service through its website at the domain promo-gifts.eu. The service consists of providing informational services, content management, and conducting financial transactions.

The terms of use prescribe the conditions and rules for end users and apply to the use of the website promo-gifts.eu. By using the website, end users express their agreement with these general terms of service and agree to use the website promo-gifts.eu in accordance with them. The right to use the website is a personal right of the end user and cannot be transferred in any way to other natural or legal persons, nor is any user authorized to register other natural or legal persons. The end user is personally responsible for protecting the confidentiality of passwords, where they exist as such. The end user is aware that there may sometimes be interruptions in services, or events beyond the control of the company Marines d.o.o., and accepts that Marines d.o.o. is not responsible for any loss of data that may occur during the transmission of information over the internet. The end user agrees and accepts that access to websites may sometimes be interrupted, temporarily unavailable, or disabled.

Marines d.o.o. reserves the right to modify or discontinue any aspect of its business at any time, including, but not limited to, content, availability times, as well as the equipment required to access or use the website. Furthermore, Marines d.o.o. may cease to send any part of information, or any type of information, may change or discontinue any method of data transmission, and may change data transmission speeds, as well as any other characteristics thereof.

Marines d.o.o. reserves the right at any time, without prior notice, if deemed necessary, to terminate or modify any of the general terms and conditions of business and use and/or the Privacy Statement stated here. Therefore, it advises end users to periodically reread the information contained in the general terms and conditions of business and use and the Privacy Statement to stay informed about such changes. Continuing to use the website after the publication of new modified general terms and conditions of business and use or Privacy Statement on the internet implies that the user accepts the changes.

This website is privately owned. All mutual communication and interaction that takes place through these websites must comply with these general terms and conditions of business and use. End users must not publish or transmit through this website any materials that endanger, or in any way violate the rights of others, any material that is unlawful, threatening, offensive, defamatory, invasive of privacy, vulgar, obscene, or otherwise objectionable in a measured communication, that encourages unlawful activities, or otherwise violates any regulations, and that, without the explicit, prior, written consent of Marines d.o.o. contains advertising or offers of anyone's products and services. The end user must not use this website for advertising or conducting any commercial, religious, political, or non-commercial promotion.

The end user must not post, publish, or otherwise make available any material on this website that is subject to copyright, trademark, or other intellectual property rights without the explicit permission of the rights holder. Marines d.o.o. has no obligation to inform the end user or assist in determining whether any material is subject to copyright. The end user is solely and exclusively responsible for any damages that may arise from copyright infringement, trademark misuse, and other intellectual property rights violations, or any issues related to the publication of such materials. By posting materials on any publicly accessible part of this website, the end user declares that they are the rights holder of those materials and expressly grants Marines d.o.o. a perpetual, worldwide, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute such materials (in whole or in part). The end user also grants other end users the right to access, view, store, or reproduce that material for their own use. Thus, the end user grants Marines d.o.o. the right to modify, copy, publish, and distribute any material made available by the end user on the Marines d.o.o. website.

The end user expressly agrees that the use of the promo-gifts.eu website is solely at the end user's own risk, and Marines d.o.o. does not guarantee (I) FOR ANY CONSEQUENCES THAT MAY ARISE FROM THE USE OF THIS WEBSITE, OR (II) FOR THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION, SERVICE, OR GOODS PROVIDED THROUGH THIS WEBSITE.

Marines d.o.o. is not responsible for the end user's perception regarding product photographs on the promo-gifts.eu website, which may not always correspond in all details to the items that are part of the order. The visual identity of the item shown in the photograph may not correspond to the appearance of the item in reality, especially considering the monitor settings on the buyer's computer, differences in color perception as the Buyer sees them on the screen, and so on.

Marines d.o.o. reserves the right to errors in the description and photography of products.

The end user's responsibility extends to all damages or potential injuries caused by any error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line interruption, theft, destruction, or unauthorized access, changes or misuse of records, termination of contractual relationship, inappropriate behavior, negligence, or any other action. The end user expressly acknowledges that Marines d.o.o. is not responsible for offensive, inappropriate, or illegal behavior of the end user, and that the risk of damages that may arise as a result of the above lies entirely with the end user.

In no event shall Marines d.o.o. be liable for any damages that may arise from the use or inability to use this website. The end user expressly acknowledges that the terms of this chapter apply to the entire content of the website.

Marines d.o.o. is not responsible for any content that a user or unauthorized user may post on the website. Marines d.o.o. reserves the right to change, adapt, modify, delete, or remove any content it deems inappropriate.

The end user acknowledges that all discussions, ratings, comments, and private messages posted on the promo-gifts.eu website are of public, not private nature, and therefore employees of Marines d.o.o. may monitor such communications without their knowledge and explicit permission.

The end user agrees to indemnify and hold Marines d.o.o. harmless from any claims for damages and costs, including legal fees, that may arise from the use of these websites by the end user.

Marines d.o.o. may end its business relationship with any of its end users at any time.

Marines d.o.o. is a distributor (not a publisher) of content provided by end users. Marines d.o.o. does not guarantee the accuracy, completeness, or usefulness of any content, nor its saleability or suitability for any particular purpose.


Prices and Payment

Prices are expressed in euros (EUR) and include VAT.

The price of goods is determined for each product individually. The process of entering prices on the website for each product is subject to multiple levels of control, but regardless, there is a possibility of errors due to the human factor.

We are not obligated to sell you a product at a mistakenly lower price (even if we have sent a delivery confirmation) if the pricing error is obvious and unambiguous, and you could reasonably understand that the price is incorrect.

Payment method is cash on delivery. This payment option allows you to settle the amount of the order upon delivery to the specified address, only when you see the goods in front of you. Cash on delivery payment is made exclusively in cash to the delivery person upon delivery to the specified address. If the recipient is not able to receive the shipment at the defined delivery address at the time of delivery, the delivery person leaves a notice of the arrival of the shipment.

Due to the high number of orders simultaneously placed on the promo-gifts.eu online store, it may happen that the information about product availability does not match the inventory at Marines d.o.o.'s supplier's warehouse. Such a situation is exceptional and short-lived.


If necessary, we may contact you by phone or email to clarify any questions regarding your order. Phone numbers and messages are used solely for the purpose of order processing and delivery and will not be used for promotional purposes.

For the purposes of these Terms, "delivery" is deemed to be completed or the order is considered "delivered" as soon as you or a third party designated by you acquires physical possession of the goods, which is evidenced by signing the confirmation of receipt of the order at the specified delivery address.



The contract that the end user enters into with Marines d.o.o. for the purchase of products and services is a one-time contract for the sale of products or services which is consummated by the delivery of the goods or services by Marines d.o.o. and the subsequent payment by the end user, unless previously terminated. These general terms and conditions are an integral part of the sales contract between Marines d.o.o. and the end user.

In accordance with the Consumer Protection Act, a customer is entitled to unilaterally remove the contract without stating reasons within 14 days from the date of delivery of the product or the delivery of the last product from the order.

You can copy the standard information form for unilateral Cancellation of the contract here:


To: Marines d.o.o., Radnička cesta 32, 10000 Zagreb

I/we hereby inform you that I/we wish to cancel the contract,


Date of contract conclusion:


Name(s) of the consumer (*): ________________________________________________________

Consumer address(es) (*): _________________________________________________________


Date (*):______________


(*) To be filled in by the consumer when using this form for unilateral cancellation of the contract.


Acknowledgment of receipt of information:_____________


Consumer's signature:_______________________


You can send the form by mail or email on promogifts@marines.hr

You can unilaterally terminate the contract using the mentioned form or through any other unequivocal statement expressing your intention to terminate the contract on a durable medium.

According to the Consumer Protection Act, Article 77, the buyer must return the goods without delay within 14 days from the day they informed the trader of their decision to terminate the contract, and bear the direct costs of returning the goods if they exercise their right to unilateral termination of the contract. If the buyer wishes, they can contact Marines d.o.o. at the email promogifts@marines.hr  to obtain information on the method, possibilities, and conditions of returning the products.


Privacy Statement


This Privacy Statement relates to the confidentiality of personal data collected during the purchasing process of end users/customers on the promo-gifts.eu website, as well as in the process of registering users as recipients of notifications about products and promotions on the promo-gifts.eu website. This Privacy Statement is an integral part of the general terms and conditions of promo-gifts.eu.

Marines d.o.o. as the service provider of the promo-gifts.eu website, adheres to applicable regulations aimed at protecting the privacy of its users, particularly the General Data Protection Regulation (GDPR) of the European Union. This document describes how Marines d.o.o. based in Zagreb, processes personal data.

Users of the promo-gifts.eu  website, or users registered as recipients of notifications about products and promotions from Marines d.o.o. are directed to read all the information provided on this page to better understand what data Marines d.o.o. collects and processes, for what purpose, based on what legal basis, with whom and why it is shared, what protective measures are implemented, and what rights you have regarding access to personal data, rectification, erasure, and your right to object.

Any user who has any questions regarding personal data can send an email to promogifts@marines.hr. By accepting this Privacy Statement by clicking during the visit of the user/customer or by signing up on the promo-gifts.eu website by users registered as recipients of notifications about products and promotions, the user confirms that they have read, understood, and agreed to the processing of personal data as determined by this statement.


What kind of personal data does Marines d.o.o. collect and process through the website promo-gifts.eu?

The provision of personal data is the decision of the customer or user. If the customer or user does not provide the requested mandatory information for a specific activity that requires it, they will not be allowed to participate in such activity, as without this data, the activity will not be technically feasible.

In addition to this data, we automatically collect information from your computer, which may include your IP address. There are also situations in which we automatically collect other types of data, such as the date and time of access to the promo-gifts.eu  website, information about the hardware, software, or internet browser you use, as well as your computer's operating system version and application version, and your language settings.

We may also collect information about the clicks on promo-gifts.eu pages that are displayed to you.


For what purpose does Marines d.o.o. collect and process personal data?

Marines d.o.o. collects and processes the personal data of users of the promo-gifts.eu website for the purpose of conducting secure authenticity checks of users accessing the website, executing contracts for the purchase of goods or services, delivering goods to users, communicating with users, potential legal proceedings related to the execution of contracts, and partially applying automated processing to continuously improve processes in the interest of users. This aims to make the offer more personalized and to adapt the range of products and services to the habits and needs of users.

Marines d.o.o. collects and processes the personal data of users who subscribe to notifications about products and promotions for the purpose of sending notifications, inviting participation in prize contests via email, social media, or other communication channels to which users have previously subscribed, potential legal proceedings related to contract execution, creating user profiles for the purpose of receiving personalized notifications, market research, and improving the efficiency and quality of our services.


What is the legal basis for processing personal data?

By providing their personal data and confirming (by clicking) acceptance of the general terms and conditions and this privacy statement, the user enters into a contractual relationship that forms the basis for purchasing products and services of their choice on the promo-gifts.eu website, as outlined in the general terms and conditions. Therefore, the processing of these personal data is lawful as it is undertaken at the request of the customer to fulfill the purchase of products and services as ordered by the customer, and in accordance with the concluded contract, where the customer is one of the contracting parties.



With which recipients does Marines d.o.o. share personal data?


Marines d.o.o. will not share the personal data of customers or users with other parties except in the cases specified in the following points and in situations where positive regulations require it.

Service providers for the distribution of goods with whom Marines d.o.o. has a permanent contract for the purpose of fulfilling orders, delivering packages, sending postal mail, and email. The service provider for distribution may request the customer's personal identification card at the time of package delivery when personally receiving the goods, all for the purpose of executing the package delivery service and keeping records of who received the package. If the customer refuses to provide this information, the package will not be delivered.

Service provider for information mediation for electronic invoices, as Marines d.o.o. is required by the Electronic Invoice Issuance Act to issue electronic invoices. For this purpose, it has entered into a contract with an authorized service provider – an information mediator through which the exchange of data between issuers and recipients of electronic invoices of legal entities takes place. This includes processing all invoices issued to legal entities, and the contact details of legal entity customers will be contacted through publicly available contacts by the authorized service provider of information mediation, who will request the contact of the legal entity, official email address, for the purpose of delivering electronic invoices. If the official address contains personal names, the legal entity will assess whether or not to provide that contact.



We will process your data until you unsubscribe from your subscription or cancel your subscription to e-newsletters. Also, we will display personalized ads to you until you modify your settings or revoke such permission on your mobile device or in your browser. If you participate in promotional activities, we will retain your data for six (6) months from the end of the respective activity.


Usability and Quality Analysis

We will occasionally process your data for the duration during which we continue to conduct actions or quality research, or until we anonymize your browsing data.


Removing personal data

The customer and user have the right to request the removal of personal data at any time. The customer can do so by sending a request to the email address promogifts@marines.hr, and the data will be promptly deleted.



Modification of Privacy Statement

This privacy statement may be modified at any time by publishing the amended text of the privacy statement on the promo-gifts.eu website. If the customer or user does not agree with this privacy statement, we advise the customer and user to leave and not access or use the promo-gifts.eu website. Changes to the privacy statement take effect immediately upon publication on the promo-gifts.eu website. Continuing to use the promo-gifts.eu website by the customer and user after the changes take effect implies that the customer and user acknowledges and accepts the amended Privacy Statement.


Cookie Policy

Cookies and other tracking technologies may be used on the promo-gifts.eu website in various ways, such as for the website to function, for traffic analysis, or for marketing purposes. A cookie is a small piece of data that a website stores on a visitor's computer or mobile device. A cookie allows the website to "remember" a visitor's actions from previous visits. Most browsers allow the use of cookies, but users can delete them at any time or set their browser to prohibit their storage. The most common reasons for using cookies are: visitor identification, remembering specific user preferences, assisting in entering information that has already been entered during previous visits, collecting data for analysis, and promotional campaigns.


Cookies can be classified as:

Session cookies - These are stored on your computer and are automatically deleted after closing the web browser. They allow the website to obtain temporary data, such as comments or the status of a shopping cart.

Persistent cookies - These remain in your web browser even after closing it and usually have an expiration date. promo-gifts.eu uses persistent cookies to facilitate access for users.

First-party cookies - These come from the website you visited and can be either temporary or permanent. They allow websites to store data used when the user revisits the website.

Third-party cookies - There are several external services that store limited cookies for the user (Facebook, Instagram, Google Analytics, and AdWords). These cookies are not set by promo-gifts.eu and are mostly used to help interpret user behavior and for marketing purposes.

All legal disputes will be resolved by the competent court of the Republic of Croatia.